Dinstarindia offers scalable call center solutions that can work based on your varying needs. Supported by extensive experience in the industry, we help call centers with solutions to completely automate their dialing process. He offered solutions that can be deployed with absolute ease, be it inbound, outbound, or a blended process. Also, our well-thought-out solutions can find their multi-faceted uses in market research, telemarketing, customer service, and several others.
Our solutions have helped businesses to expand their involvement in the domestic and overseas markets. The list of our cutting-edge products catering to the call centers includes IP phones, VoIP Gateways, Predictive Dialer, Call Centre Headsets, and several others. Call centers highly acknowledge our products and solution for their cost-effective rates and effectiveness at the workplace. Besides, they foster communication with the end-users.
Our industry-standard call recording solutions helps you to record calls in real-time, be it inbound or outbound calls. The recorded calls may find their later use in training and quality purposes.
Our full-fledged call control solutions enable the call centers to queue the call and send automated voicemails to the customers when the call is waiting. Besides, they can mute the calls, put them on hold and perform warn transfers.
If your business needs International numbers, Dinstarindia can provide you with the virtual numbers for multiple countries. These numbers can help you streamline your business operations globally.
We provide call centers with the ability to respond to umpteen numbers of calls, be it inbound or outbound. It can help your business to gain impressive efficiency.
Our call routing solutions help call center agents to take the calls from the customers, and when busy, route the calls to those who are free. This way, they can reduce the customer’s waiting time and make the process more efficient.
If the agents are not technically proficient, we assist them with the configuration of the Desktop IP phones so that they can quickly start without having any kind of technical unease.
Our Session border controllers are deployed at the edge of the call center networks to help call centers control and manage all the incoming, outgoing VoIP traffic.
Integrating your call management system with a leading-edge CRM can help you in the effective management of the calls, track their history, and gain useful insights to make well-informed decisions for the future.